It’s also helpful for you to understand the customer’s strata and think about it. Have basic customer information: when chatting with a customer via Messenger, you will see information where they live, what job they do, what school they attend, etc.Chat without login (old drawback has been fixed): in the past, if customers did not use Facebook, they could not chat, now Facebook has added Chat as a guest for Messenger on the website.

Create a remarketing funnel: all customers who have ever messaged the page will become a potential customer file for you to remarket for the following programs, you can use mass messaging on fanpage to do this. Another way is to get their phone number on Facebook to send SMS, or Facebook ads to the phone number data.Combine Chatbot: chatbot will help you create menu in chat window, automatic reply. In addition, it can also connect APIs with warehousing, banking, and shipping systems to automatically notify customers about payment and order status (this is at something that I have not discovered yet).

Switch to the application on your phone: most young people have the Messenger application installed on their phones, if they click to open Facebook Messenger on the website, they will immediately be transferred to the Messenger application for smoother chat.

Color customization: you can customize the color of the buttons and chat bubbles to your liking.

Keep in touch with customers: if you don’t reply in time when the customer is texting, you can still reply after entering the message management on your page, other livechat applications cannot do this.

Beautiful interface: flat interface with bright white background, modern rounded chat window.

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